At CraftingBees, we strive to provide high-quality products and carefully inspect every order before dispatch.

If you receive a damaged, defective, or incorrect product, please inform us within 72 hours of delivery. To process your request, you may be required to provide clear photographs of the product, packaging, and an unboxing video.

Once the issue is verified and approved by CraftingBees, we may provide a replacement or refund, depending on the nature of the issue and product availability.

Customised, personalised, and made-to-order products are generally non-refundable, unless the product is damaged, defective, or incorrectly manufactured due to an error from our side.

Refunds, once approved, will be processed to the original payment method used for the order. The time taken for the refund to reflect in your account may vary depending on the payment gateway or bank.

Refunds will not generally be provided for change of mind, incorrect product selection, personal preference, or products damaged or modified after delivery.

CraftingBees reserves the right to review each refund request individually and determine eligibility in accordance with this policy and applicable law.